Roddey Player, President & CEO
Frances Player, Accounts Receivables
Kate Player, Controller
Roddey Player Jr., Warehouse Operations

For Queen City Audio Video & Appliances, 2023 can be summed up so far in one word: growth.

The family-owned, 71-year-old company recently expanded its Charlotte roots to the Triad, opening stores in Winston-Salem and Greensboro. It’s also added employees throughout its 10 stores, revamped its training and launched a comprehensive leadership development program.

Along the way, it’s received accolades like Top Workplace and Best Appliance Store and introduced new customers every day to its array of quality brands.

“The company has decided we are not participating in a recession,” Director of Marketing Victoria Alicea says with a laugh. Instead, Queen City’s focus is forward, working with vendor partners to ensure it offers innovative tools and the latest products that enhance everyday living.

Having a team that knows the ins and outs of those products is also key. To do that, Queen City provides continuing education for its sales force, making them certified experts for top-rated brands, like Monogram and Café. “That’s what sets us apart from a big-box store,” Alicea adds. “Everyone that works here is extremely knowledgeable and well-versed on everything we offer.”

Queen City’s commitment to its customers goes well beyond its stores. Since its inception, the company has worked with countless charities to support schools, children and those in need. Its most recent project: partnering with the Humane Societies in Charlotte and Winston-Salem.

Its passion for serving the community comes back to the company’s core value: “to set the standard for serving our family and yours.”

After all, family is the foundation of the Queen City brand. Woody Player started the company in 1952, and three generations of the Player family work there today. So do many longtime employees, whose own families have grown alongside the company too.

Providing opportunities for them, as well as their children, is important to the Player family. “We have outstanding people in place to help us continue to grow and be the best in class in everything we do,” says Roddey Player Jr., who often brings 19-month-old daughter Hollis to the store. “We start training them early!”

Queen City Audio Video & Appliances
704.391.6000
queencityonline.com
@queencityappliance