Vicky Mitchener has a lot to celebrate. Her residential real estate firm Dickens Mitchener recently marked 30 years in business, hitting record sales of more than $1 billion in 2021. It’s a remarkable achievement any year, but especially notable amid the pandemic and historic low inventory. She credits the company’s success to its 110 agents and a supportive, collaborative environment.
“Our philosophy is we don’t necessarily want to be big; we want to be at the top in our field,” Mitchener says. Placing a premium on training, Dickens Mitchener offers mentoring programs for new agents and ongoing opportunities for those who are established. She also requires agents to be full time.
“Buying a home is one of the biggest financial commitments in someone’s lifetime,” Mitchener says. “A real estate agent’s fiduciary responsibility is tremendous. I don’t believe it should be something you do casually or part time.”
Doing what’s right and best for clients in the long term, as well as responsive, personal communication, are guiding principles at Dickens Mitchener. While technology is helpful and saves time, listening to clients is essential. “Every home and every client are special and unique,” Mitchener says. “A computer can’t tell you that.”
Mitchener and husband Bill are the proud parents of three daughters. A native North Carolinian, avid snow skier and enthusiastic community volunteer, she launched the Homeowners Impact Fund in 2020, a nonprofit that has raised more than $200,000 so far to combat homelessness in Charlotte. The goal: Every real estate firm at every closing asks those involved – from buyers and sellers to attorneys to agents – to donate a minimum of $10. “It’s a way to harness the power of collective giving,” Mitchener says. “Closing on a home is full of hope and promise. It’s those same emotions we hope to bring to those struggling with homelessness.”